Frequently Asked Questions

Check most frequently asked questions here
Shipping Orders Refunds and Returns Sizes
Shipping
WHAT ARE YOUR SHIPPING OPTIONS?
Shipping Option Shipping Times Shipping Costs
USA Standard Shipping

up to 5 - 8 business days

 $7.99
USA Express Shipping

up to 4 business days

 $14.99
USA Express Click & Collect

up to 4 business days

 $13.99
WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?

Please note that some orders may be sent out in multiple parts.

If you are missing part of your order, please check:

  • Your email, if your order is going to be sent in multiple parts then your email will only include some of the items you ordered, you will then get another email. You will also receive multiple tracking numbers.
  • The receipt/invoice in the bag, this will show the items you should have received in this package. If you have everything that is on the invoice the rest of your order will come separately.

If you are missing items from your order and your email and invoice show all items on your order, then please contact us. Make sure to include your order number and which items were missing.

DO YOU SHIP TO PO BOXES?
The express shipping services for USA cannot make shippings to PO Box addresses. Please use an alternative shipping address or select the Standard or Saver shipping service.
CAN YOU SHIP TO A DIFFERENT ADDRESS OTHER THAN MY BILLING ADDRESS?
Yes, you can have your package shipped to an alternative address; however, this needs to be done at the time of purchase. When filling out billing address, deselect the box that says ‘Shipping to same address’ you will then be given the option to enter a different shipping address. If this is a business address, always make sure you include the name of the company or organization in the address field as well as the contact name to ensure your package is successfully shipped.
WHAT IF MY PACKAGE DOESN'T ARRIVE?
If you placed an order using the standard shipping service and you have missed your order you can reschedule your order here - https://redelivery.usps.com/redelivery/ . If this is not available in your area then you will need to contact your local post office. You can find the details of your post office here -  https://tools.usps.com/go/POLocatorAction!input.action   
Orders
WHERE IS MY ORDER?
Please note: tracking is only available once the order has been despatched

You should recieve an order confirmation email shortly after placing your order. You will recieve a seperate email containing your shipping and tracking information.

**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.
HOW DO I KNOW YOU RECIEVED MY ORDER?
Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox. Once our team have processed your order, you will receive a second email to let you know that your order is on its way to you.
WILL I RECEIVE A CONFIRMATION EMAIL WHEN I PLACE MY ORDER?
Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add artlantify@gmail.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us.
WHAT PAYMENT OPTIONS ARE ACCEPTED?

We've got you covered! We accept the following payment methods:

Visa

Mastercard

Discover

Amex

Venmo

Paypal

Google Pay

Apple Pay

Meta Pay

Shop Pay

Diners Club

CAN I MAKE CHANGES TO MY ORDER? (EX. ADDRESS)
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
CAN I CANCEL MY ORDER?
To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
We're sorry to hear that you've received an incorrect or faulty item. Please send us a message with your order number, the name/product code of the item you were supposed to receive and any further details. To return an item please follow the steps stated in ‘HOW DO I RETURN MY ORDER?’ and we'll do our best to resolve this for you.
CAN I EXCHANGE AN ITEM?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated in ‘HOW DO I RETURN MY ORDER?’.
Refunds and Returns
HOW DO I RETURN MY ORDER?
  • Re-pack the item(s) in its original packaging or in a secure, waterproof package with labels and tags still attached.
  • Take your package to your local post office and send your order to:
          Mailing Address:
          ARTLANTIFY
          3343 Peachtree Rd NE Ste 1580
          Atlanta, GA 30326
  • You will receive an email confirmation for tracking and proof of return!
WHAT IS YOUR REFUNDS AND RETURNS POLICY?
To see our refunds and returns policy, please click here.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process your return ASAP, your refund should be processed within 3-5 working days of you dropping your parcel off at your local post office / collection point. On occasion it may take a little longer. If you have not been refunded after 14 days of returning the item(s), please contact us with your order ad returns tracing details.
HOW CAN I TRACK THE STATUS OF MY RETURN?
As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.
Sizes
What if I got the wrong size?
If you received the wrong size, don't worry! We've got you covered. Simply reach out to our customer support team within 30 days of receiving your order, and we'll gladly assist you with an exchange. We want to ensure you have the perfect fit, so please don't hesitate to contact us. Your satisfaction is our top priority.
Link to All Size Guides
[Insert Link]
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